Effective communication skills are key to success in all areas of life.
Online Training Courses
Having Difficult Conversations
Views: 306,401 in 145 countries (as of 1.21.2017)
Leadership coach and Lynda.com chief learning officer Britt Andreatta shares her tips and strategies for having difficult conversations. In her four-phase model, you'll discover the situations that lead up to difficult conversations, decide when the conversation is warranted, prepare for the interaction, and monitor outcomes to ensure success.
Along the way, learn the secrets of turning difficult conversations into successful interactions that enhance communication and rapport. Improve both your professional and personal relationships, finding your way back from conflict through mutually successful outcomes. Sample videos below—view full course on Lynda.com or LinkedIn Learning.
“This is a groundbreaking and incredibly useful course for me, I used the exercise files on 3 separate conflicts and I feel better about all of them, and I believe that this allowed me to completely preserve a relationship. Thank you, Dr. Andreatta!”
“The course did a wonderful job of showing realistic conversations. I've seen other courses of similar ilk that offer inane words that magically resolve a situation and, frankly, it's wholly unbelievable. In contrast, these examples are well-grounded using honest and respectful language that has a good chance of actually working. The viability of the process is also due to the behind-the-scenes effort involved to give the statements strength. That the buildup is clearly demonstrated and meticulously analyzed gives the viewer confidence to implement these skills in life. Lastly, the examples that showed failure were deeply useful. Sometimes things erode despite respect and openness; that the course acknowledges that eventuality while showing how to salvage the situation wherever possible makes this a realistic and practical course.”
“Neatly planned and laid out, thanks to the author. I think every living person on this earth should go through this course.”